Should you feel dissatisfied with any aspect of our service, then please contact us first on telephone 0330 0535610, or email firstname.lastname@example.org. We will carry out an immediate and independent investigation into your complaint and we will provide a written response.
If we cannot resolve your complaint within three business days, we will refer your complaint to our principal firm—Resolution Compliance Limited (RCL)—to complete the investigation and communicate the outcome to you in writing. If RCL are unable to resolve your complaint to your satisfaction, and you are an eligible complainant as defined by the Financial Conduct Authority, you will have recourse to the Financial Ombudsman Service: their contact details are:
Financial Ombudsman Service
You can find out more information on how to complain to the Financial Ombudsman Service by going to their website https://www.financial-ombudsman.org.uk/consumer/complaints.htm or by calling the numbers below.
020 7964 1000 (switchboard)
+44 20 7964 1000 (for calls from outside the UK)
020 7964 1001 (main fax)
0800 023 4 567
Calls to this number are now free on mobile phones and landlines
0300 123 9 123
Calls to this number cost no more than calls to 01 and 02 numbers